ADA Compliance Policy
We strive to make our online services easy to navigate and use for all visitors across our website and mobile platforms. Our commitment extends to users who rely on assistive technologies, including screen readers, screen magnifiers, voice recognition software, and switch technology.
Our Commitment
We are driven by our core values of innovation and creating technology that enhances the travel experience. We are committed to providing an accessible, user-friendly website that serves all customers regardless of ability.
Accessibility Standards
Our goal is to make our website content and services accessible to the widest possible audience. We follow the Web Content Accessibility Guidelines (WCAG) 2.1 established by the World Wide Web Consortium (W3C). As accessibility standards continue to evolve, we remain committed to improving our website and exceeding these guidelines whenever possible.
Contact Us for Accessibility Support
If you need assistance with your reservation or require help accessing any part of our website, please contact us directly via phone, email, or social media. Contact information is available on our Contact Us page.
Reservation Accessibility
We are committed to ensuring that individuals with disabilities can reserve accessible guest rooms during the same hours and through the same reservation methods available to all guests. Accessible rooms are held until all other rooms of the same type have been reserved.
Reporting Accessibility Concerns
If you experience any accessibility barriers while using our website, please provide detailed information about the issue, including the webpage where it occurred. Your feedback helps us improve accessibility, and we will make every reasonable effort to resolve reported concerns promptly.
Continuous Improvement
We continually evaluate and improve our website to enhance accessibility. Current initiatives include:
- Language tagging to improve compatibility with assistive technologies.
- Additional labels and titles for enhanced navigation.
- Alternative text for images and graphical content.
- Improved keyboard accessibility throughout the website.
- Enhanced options for resizing text and adjusting font styles.
- Accessible controls for video and audio content.
- Keyboard navigation guidance using the Tab and Enter keys.
- Structured semantic HTML for improved document organization.
- Descriptive ALT text for meaningful images.
- Ongoing compliance with applicable WCAG accessibility guidelines.
Accessibility References
- Web Content Accessibility Guidelines (WCAG) 2.1
- Section 508 of the Rehabilitation Act
Partial Compliance
Where complete accessibility cannot be achieved, every reasonable effort is made to comply with current accessibility standards. Some third-party content may not fully conform to applicable accessibility guidelines.
Accessibility Partner
We work with accessibility professionals and technology partners to continuously improve our website and implement updates that enhance usability for all visitors.
Future Improvements
Accessibility is an ongoing effort. We continue to monitor evolving standards and implement improvements that provide a better online experience for every user.
User Participation
We value feedback from users with disabilities and encourage you to share your comments, questions, or suggestions to help us improve our website's accessibility.
Accessibility Software and Services
We support accessibility by utilizing tools and services including HTML Validator, Web Page Backward Compatibility Viewer, Lynx, and browser-specific accessibility features.
Browser Accessibility Resources
Screen Readers
For a list of commonly used screen readers, please visit:
Need Additional Assistance?
If you require further assistance accessing our website or have suggestions for improving accessibility, please contact us by phone or email. We are committed to providing an inclusive online experience for all visitors.