01
Fix it during the stay
- In-room QR feedback
- AI chatbot answers guests 24/7
- Problems caught before checkout
ONE EXPERIENCED TEAM. YOUR HOTEL’S NEXT CHAPTER.
Better guest experiences.More direct bookings.
Hotel technology, digital marketing, reputation management, and AI, supported by one experienced team.
Start with a clearer picture of your hotel’s online performance.
What your free review report includes
- Pending reviews you haven’t answered yet
- Your scores on Google, Booking.com, Expedia & TripAdvisor
- Digital marketing check: website, Google, social, ChatGPT
- Quick wins to lift your guest score and bookings
Talk to a live expert in
ગુજરાતીहिन्दीEnglish+ more
HOTEL TECHNOLOGY · CONNECTED3D / EXPLORE
Preview your hotel review reportSee the sample format and what is included
Your Hotel · Review Report
Reviews. Visibility. Your next step.
- Pending reviews (no reply yet)
- [count]
- Google rating
- [x.x] ★
- Booking.com score
- [x.x] / 10
- Expedia & TripAdvisor
- [x.x] ★
- Top guest complaint
- [theme]
- Shows up in ChatGPT answers?
- [yes / no]
Your real numbers are filled in for your hotel. Delivered on WhatsApp or email.
01 / YOUR HOTELA clearer picture. A practical next step.
2,000+US hotel clients
50states
Since 1995in hotel technology
100+tech & support team
Trusted by independent hotels and franchisees of
Supporting independently owned properties and franchise operators. Brand logos identify hotel brands and do not imply corporate endorsement.
Google PartnerAAHOA Platinum Sponsor · 25 years
FOUR WAYS TO MOVE FORWARD
Services built around your goals
Choose a starting point. Connect the right tools and services as your needs grow.
01 / CONNECTHotel
Digital
Reputation
AI
Hotel
Technology
Bring bookings, guest conversations, and daily operations together.
Explore hotel tools ↗02 / GROWDigital
Marketing
Help guests find your hotel and take the next step toward a direct booking.
Explore digital growth ↗03 / BUILD TRUSTReputation
Management
Understand guest feedback and keep review responses moving.
Explore reputation tools ↗04 / SIMPLIFYAI
Solutions
Put practical AI to work on guest questions and time-consuming tasks.
Explore custom AI ↗How the services work together
For hotel owners
Raise your guest score. Fill more rooms.
From the first guest question to the next direct booking, make every connection count.
02
Answer every review
- Replies within 72 hours
- Google, Booking.com, Expedia, TripAdvisor
- ReviewTER AI + human review team
03
Turn scores into bookings
- Book-direct website + Google Travel
- Ads on Google, Bing, Apple
- TravelEgo loyalty brings guests back
Our own tools. Your connected advantage.
Hotel products, connected
Reputation
ReviewTER AI
A clearer picture of guest sentiment, with people involved in the response.
Explore Guest conversationsAskTery hotel chatbot
Be there when a guest has a question, across the channels they use.
Explore Guest loyaltyTravelEgo Rewards
Give guests a reason to make their next stay a direct booking.
ExploreNEED A STARTING POINT?
Find the right solution.
Three quick questions about your business, challenge, and goal. Get a recommendation immediately.
THE PEOPLE BEHIND THE PROPERTIES
What hotel owners say
Client feedback shared with Cyberweb
Reviews from Google Maps, in Google’s relevance order.
CLIENT FEEDBACK
“All the reviews get responded on time, no escalation fees.”
CLIENT FEEDBACK
“Their team is responsive, fast, and dependable.”
CLIENT FEEDBACK
“Our online presence has become significantly stronger.”
CLIENT FEEDBACK
“Saved our operational staff substantial time.”
CLIENT FEEDBACK
“A key role in improving overall revenue performance.”
CLIENT FEEDBACK
“They respond to all our guest reviews promptly.”
1–3 of 6
Themes in the supplied client feedbackQuick response 25Supportive team 14Responsive team 12Online presence 8
Want to discuss work relevant to your business?
Ask About a Relevant Client Project ↗Free report + free expert call
Start with your free hotel report
How your free report works
- 01Fill in your hotel name and WhatsApp
- 02We check your reviews and online presence
- 03We send your report on WhatsApp
- 04A live expert walks you through it, in your language
Bring your hardest problem: guest scores, OTA fees, AI
Call now on WhatsAppWhatsApp: +1 (985) 247-9850
Hiten Bhuta Founder & CEO
THE PEOPLE BEHIND CYBERWEB
An experienced team. A personal approach.
Founded by Hiten Bhuta, Cyberweb brings hotel technology, marketing, and AI together. Our engineering center is in Mumbai, with sales and support in Tampa Bay, Florida.
Since 1995, our work has grown to connect 2,000+ US hotel relationships with owned software and a team of 100+ technology and support professionals.
Meet Our FounderKnow who to contact
For service questions, setup discussions, and support, start with Cyberweb’s team. Share your business name and the service you use so your request can reach the right person.
WhatsApp +1 (985) 247-9850 ↗info@cyberwebhotels.comAsk us to confirm the support hours and response expectations for your plan.THE CYBERWEB JOURNAL
Ideas. People. Progress in hospitality.
The hotel-owner community
Hotel VikasTHE OWNER’S DESK
The owner’s desk for America’s hotel industry, by Cyberweb since 2000.
American Hotel Hero Award
Honoring hotel heroes since 1995.
2027 nominations open.
Self-nominations welcome.
From the company
Recent Cyberweb news
- SEP 2026
President Sponsor, Atlanta Council on International Relations
- SEP 2026
Hotel Vikas relaunches as an AI-first owner platform
- 2026
New: AI agents and Answer Engine Optimization for hotels
- 2025
Founder Hiten Bhuta receives Indo-US Chamber Lifetime Achievement Award
- ONGOING
25 years as AAHOA Platinum Sponsor
- UNIVERSITIES
Student hotel-chatbot projects with USF, UT Dallas, UT Arlington, Ranken
A little clarity
Your questions, answered
Have another question? Our team is a message away.
What is included in the free hotel review report?+
Your report covers pending reviews, scores on Google, Booking.com, Expedia and TripAdvisor, and a check of your website and digital presence. You can also request ChatGPT visibility and a free expert call.
How will I receive my report?+
Cyberweb can deliver your hotel report on WhatsApp or email. Use the request form to prepare your details, then review and send the message through your preferred channel.
Can I speak with someone in my language?+
You can request Gujarati, Hindi or English in the form. Choose Other if you would like to ask about another language.
Which review platforms does Cyberweb support?+
The review management service covers Google, Booking.com, Expedia and TripAdvisor. The service described here includes replies within 72 hours, using ReviewTER AI and a human review team.
Does Cyberweb work with independent and franchised hotels?+
Cyberweb serves independent hotels and franchisees of brands including Hilton, Marriott, Choice, Wyndham, Best Western and Accor.
Do you work with businesses outside hospitality?+
Yes. Explore websites, local SEO, reputation management, digital marketing, and practical automation for other industries. Choose your industry to see relevant services.